Hi I've worked as technical support professional for almost 3 years. I support both field technician and customer with troubleshooting and any issues they needed help. Layer 1 & 2 troubleshooting . COMPUTER SKILLS : Microsoft Office (Word, Excel, Powerpoint, Publisher, Outlook) Adobe Suite (Photoshop, Illustrator, Premier, After effects & Flash ) Graphic Designing Wordpress, Prestashop, Dreamweaver for Website Builder Mail Chimp / Ms. Outlook for Email Marketing Corel Draw Graphics - Video Production SEO – Search engine optimization, Google Adwords, Google Analytic Programming: C#, HTML, CSS PHP, Basic Java