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Browse Our Top Rated Technical Support Experts


Arianne Delos AngelesService desk analyst, Philippines
$4 /hr
5 Years Exp.
0 Followers
I am currently a service desk analyst in infrastructure company. Also became a workforce supervisor in a different company, technical support agent a...Read More
Shivani Guptaprashi the art box, India
$10 /hr
2 Years Exp.
0 Followers
To make sincere and continuous efforts towards building a promising career and always evolve through learning and experience so as to contribute to th...Read More
Gerald CorreosVirtual Assistant, Philippines
$4 /hr
4 Years Exp.
0 Followers
I've been working in the BPO industries for 4 years handling customer service, technical support.
Feyidamilola ShopadeTechnical Support, Nigeria
$8 /hr
2 Years Exp.
0 Followers
In a world that is fast-paced, the link between IT and business is now so hardwired that it is almost impossible to imagine one without the other. Put...Read More
Dexter GecoleaGraphic Artist with Customer Service Skills, Philippines
$3 /hr
2 Years Exp.
0 Followers
I am a certified Graphic Artist with hundreds of posters and info-graphics posted on Facebook for the campaign, events, programs such as Birthday, Wed...Read More
Kristine TacdolInformation Technology, Philippines
$2 /hr
4 Years Exp.
0 Followers
I am a Graduate of Bachelor of Science in Information Technology and I am working as IT support for 4years now. I also have experience in email hostin...Read More
I have experience of around 2 years into customer service with companies like Amazon and Wipro , I have also worked for 8 months as a business analyst...Read More
Joseph I am an IT, expert on Hardware services and system, Philippines
$3 /hr
1 Years Exp.
0 Followers
I am a certified system developer and have a slight background on web design and word press.
Aljhone Employee Trainer, Philippines
$10 /hr
3 Years Exp.
0 Followers
I am a licensed professional teacher currently working as a trainer in a BPO company. In addition, I also have a bookkeeping and marketing skills as I...Read More
Indu LakshmiTyping master, India
$25 /hr
0 Years Exp.
0 Followers
I am very good at English,Microsoft excel,word,and my typing speed is high.
I am a college undergrad of BSIT. I've been working as a technical support/customer specialist for almost two years now. Currently, I'm hand...Read More
Arianne AresControl Systems Engineer/Proposal Engineer, Philippines
$20 /hr
6 Years Exp.
0 Followers
I am a Proposal Engineer and Technical Support Engineer with 6 years experience in Control Systems Instrumentation and Design. I attend to customer en...Read More
Alpha WolfSupervisor, Philippines
$6 /hr
8 Years Exp.
0 Followers
I've been with Customer Service for quite some time. Now, I'm with Outbound Account. Looking forward to step up my game. Luckily, I was prom...Read More
Joshua BoocHR Coordinator, Philippines
$5 /hr
7 Years Exp.
0 Followers
With seven (7) years of experience as an HR -Recruiter, I can do end-to-end recruitment process, from Phonescreening to Onboarding. I possess strong a...Read More
Sunshine Fagaran Administrative Head, Philippines
$6 /hr
5 Years Exp.
0 Followers
I have been a technical support representative for almost 5 years and a quality assurance specialist for more than a year. Currently, i am an Administ...Read More
Diosdado CalisoIT Service Desk Analyst, Philippines
$8 /hr
6 Years Exp.
0 Followers
I have a very diverse skill set, self-assest and self-managed with aptitude in providing support, troubleshooting and analysis. I am an experienced Sa...Read More
Danver JuntillaSenior Systems Administrator, Philippines
$20 /hr
12 Years Exp.
0 Followers
My name is Danver Juntilla, a Technical Support Specialist, expert in reversing inefficiencies, hands on experience in resolving technical issues....Read More
Sly BarracosoCustomer Support, Philippines
$8 /hr
4 Years Exp.
0 Followers
I'm Sly! I've been in the BPO industry for almost 5 years. Extensive knowledge on providing support on various lines of business from email,...Read More
Janeth Obed Technical Support Specialist, Philippines
$8 /hr
15 Years Exp.
0 Followers
I work in call center industry for almost 10 years mostly providing customer service and technical support and previously we had small business were w...Read More
James JangaoTech Support/Developer, Philippines
/hr
0 Years Exp.
1 Followers
To be able to work in a certain company where I can use and develop my skills and gain through academics and experience
Kevinjames Business Analysis, Philippines
$8 /hr
1 Years Exp.
0 Followers
I am fresh graduated from grade 12 Humanities Social Sciences Department.
Divya Pulipaka Tutoring , India
$12 /hr
1 Years Exp.
0 Followers
I have professional experience of 8 months into Technical Support. I have my own blog and can help you guys make your own blog and also help with what...Read More
Muhammad Fahad Technical & Support(Information Technology), Pakistan
$40 /hr
12 Years Exp.
0 Followers
I am Certified expert and senior system Engineer, working on Fujitsu, Lenovo IBM Hadware, Complete Knowledge of Hardware with latest certificaitons....Read More
Audrey PahlsTechnical assistant, United States
$10 /hr
0 Years Exp.
0 Followers
Certified in Adobe Photoshop and Lightroom with extensive experience designing logos and helping businesses with any graphic design and technical need...Read More
Carlo SuaseAssistant, Philippines
$5 /hr
3 Years Exp.
0 Followers
I am seeking for the position where I can utilize my abilities, knowledge, educational qualification and broad work experience.
With more than 9 years experience in customer service and technical support, the excellent communication and interpersonal skills, have allow me to e...Read More
Disha RanaData Entry Operator, India
$20 /hr
1 Years Exp.
0 Followers
A software engineer by day and a bibliophile by night, who is keen in engaging the self to keep learning and growing. Proficient typing skills and imm...Read More
I worked as a Customer Representative for over 1 year and with several accounts. I learned to do multi-tasking as well as develop my communication ski...Read More
Alvin Brylle ConcepcionTechnical Support Specialist, Dominican Republic
$5 /hr
7 Years Exp.
0 Followers
I am an ICT Technical Support that has working experience of almost 7 years from the said field. I maintain and upgrade all ICT equipment of our offic...Read More
James KioIT SUPPORT , Kenya
$10 /hr
7 Years Exp.
0 Followers
Experienced in preparation of requirements documentation for large scale projects in complex environments. Ability to provide advanced solutions t...Read More
Joshua CheneyWordPress Expert and Technical Support Extraordinaire, United States
$50 /hr
7 Years Exp.
0 Followers
Hello there! I've been developing sites and helping resolve issues plaguing computer systems for over 7 years now. I've helped contribute to...Read More
Yogesh Technical Support (English Only), India
$9 /hr
10 Years Exp.
0 Followers
Support Specialist (Technical: Total Experience: 10 years) • Combination of Technical Support and Customer Service • Have been a part of Global Su...Read More
Jasjyot SinghTechnical Analyst, India
$7 /hr
5 Years Exp.
0 Followers
Customer /Technical Support (Product based) onsite or by Call to the clients of the company. Training and after sale support
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Skills related to Technical Support

Articles Related To Technical Support


In recent years, there has been a big surge in Cloud Computing Technologies. One such technology which has an immense impact on the world of computing is Salesforce.

 

Salesforce is customer relationship management (CRM) product, Salesforce also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics and application development.”

 

Before Salesforce, Customer Relationship Management (CRM) solutions were hosted on a company’s own server. Can imagine the cost and time it took for companies to have their own CRM solutions? Well, it used to take months or even years to set it up and the cost went up to millions of dollars. Even after setting up, they were extremely hard to use. The feasible solution is to building an affordable CRM software and delivering it entirely online as a service. This was the main idea behind Salesforce. Started as a Software as a Service (SaaS) company, Salesforce has grown into the fifth-largest software company in the world.

 

Salesforce will maintain to be a powerful area for the career opportunity. If the economy remains to grow, demand will maintain to exceeds, as a result, it provides better opportunities and higher salaries. If the economy declines, space will be more resistant to downturns than most, resulting in better job security.

 

Future of the CRM Market

Software as a service (SaaS) products have become increasingly popular and have driven the growth of the CRM market. It's predicted that SaaS CRM solutions will reach a deployment rate of 80 to 85% by 2025. Are you looking for CRM Marketer? Follow to reach your goal.

 

In the near term, the CRM software market is growing at a compound annual growth rate (CAGR) of 14%. The cloud-based CRM subsection of that market is growing at a compound annual rate of 22%.

 

Ninety-one percent of companies already using Salesforce admit that it helps their marketing teams maintain a strong voice with clients and consumers. What's more, 64% of marketers report that they place a higher value on maintaining existing clients than trying to acquire new ones, adding to the need for Salesforce. These numbers show that cloud-based CRM software will become a ubiquitous tool for client-driven companies around the world.

 

Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.

 

FROM NOTHING TO SALESFORCE ADMIN/DEVELOPER?

The great thing about Salesforce is when we start out we don’t need to know any programming languages. When we create business applications in Salesforce, a lot of it is “click development” or “click configuration” to create applications. Not to say this is “easy”, but it’s all learnable! I have a great belief that if we put our mind to it, we can achieve anything even if we and others think we can’t.

 

It’s odd that people from different industries don’t think they have transferable skills. I think this comes from the perception that Salesforce is a “technical system”. Salesforce is a system that enables companies to manage their day to day operations. That could be Sales, Service, Finance, Operations, Marketing, and Manufacturing! It can touch every part of a business. The businesses that implement it well, are those that consider it a business system that is enable and support their workforce. Those companies that think of Salesforce is an “IT system” and should be implemented by IT, but actually it’s a business system and should be run by the business. Because of this we still have invaluable experience that can complement a career in Salesforce.

  • Job roles available for Salesforce professional:
  • Project Manager
  • Salesforce Architect
  • Salesforce analyst
  • Salesforce consultant
  • Salesforce developer
  • Salesforce admin

 

HOW TO GET STARTED IN SALESFORCE?

First goal is getting a paid job working with Salesforce. To achieve this goal everything comes down to making your resume as attractive as possible to a new employer. I think this comes down to following areas:

 

CERTIFICATIONS

There are a lot of Salesforce Certifications. But I recommend the one to get first ‘Salesforce Certified Administrator’. The reason for this is it gives a good overview of the whole of the core Salesforce platform

 

EXPERIENCE

Create some app in Salesforce: Prove knowledge of Salesforce by creating some business apps in Salesforce. Salesforce provides free “Salesforce Developer Orgs” which is a fully functioning Salesforce tool but limited to a couple of user licenses and limited space. But we can create business apps within it. Then we can add this on CV that we have created, for example an invoice management application with approval processes and automation then this could go a good way in proving your ability with Salesforce.

 

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