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Browse Our Top Rated Customer Support Experts


Kim Bryan Customer Representative, Philippines
$10 /hr
1 Years Exp.
0 Followers
I am a graduate of bachelor of science marine transportation. I am working as a customer representative agent in qualfon philippines incorporated. I a...Read More
Result oriented professional with more than 12 years of industry experience in Purchase, Material Planning, Import Purchase, Logistics, Order Processi...Read More
Glaiza L.Freelancer, Philippines
$7 /hr
5 Years Exp.
0 Followers
In every aspect, there is always a first. Next is the escalation of excellence. Although I am quite a beginner (not yet a year) in working remotely, m...Read More
Jj L.Representative., Philippines
/hr
0 Years Exp.
0 Followers
Service desk representative. Computer Literate. Transcriptionist. Data encoding.
Inas Customer service representative, Chile
$15 /hr
3 Years Exp.
0 Followers
Accomplished and energetic customer service representative, with 3 years of experience, I have consistently reached quality and quantity quota as well...Read More
John Ruben J.Freelancer, Philippines
$10 /hr
0 Years Exp.
0 Followers
Hard working man with the eagerness to learn new things in life and willing to give my best at handling my job
Winnie Obiero Product sourcing and customer support , Kenya
$12 /hr
5 Years Exp.
0 Followers
I am highly motivated, resourceful and a quick learner with a desire for continuous personal growth. I have experience in Customer support and product...Read More
Veronica V.customer service executive, India
$7 /hr
6 Years Exp.
0 Followers
I can work in customer support, sales, call auditing and typing.
Numan N.Tech accountant customer service, Pakistan
$10 /hr
0 Years Exp.
0 Followers
IAM expert in Ms office and also Tech expert in Electronics
I am a video editor with over 3 years of exp, I've also worked in telemarketing and telesales and soical media managing and marketing.
Dave Andrew Ong Supervisor / Customer Service, Philippines
$12 /hr
10 Years Exp.
0 Followers
I have a background in working as a team leader in a BPO setting and this honed my admin and leadership skills. Currently, I am also in a real estate...Read More
Jeffrey Customer and Chat Support Care Specialist, Philippines
$15 /hr
4 Years Exp.
0 Followers
in 2012 i worked as Customer Service Representative (Offshore) for Amazon U.S. and U.K. account.. most of the call and Chat that i handle are Customer...Read More
Afreen Siddiqui Writer, Coder and Analyst, India
$5 /hr
5 Years Exp.
0 Followers
An eloquent writer with exemplary programming and administrative skills. Pep up the old content and rejuvenate it. All that you want is just a click a...Read More
Ayo W.Content Creator, Nigeria
$5 /hr
5 Years Exp.
0 Followers
Ayotunde Iseyemi is a creative writer, a social commenter and freelance word artist with a bachelors degree in Economics from the University of Lagos....Read More
Ravi T.Customer Chat Support Agent, India
/hr
4 Years Exp.
0 Followers
Hello, I've completed my bachelors in Computer Science and I am currently working as a chat agent for over 4 years. Just try me and I assure you...Read More
Maricar Customer Service Representative, Colombia
$3 /hr
2 Years Exp.
0 Followers
I am an E-commerce Customer Service Representative for two years. I know how to process customer orders, returns/refunds, General questions, technical...Read More
Enoobong Udookon Just trust in my services, Nigeria
$3 /hr
2 Years Exp.
0 Followers
I'm a certified customer service provider
Banisha S.Sr customer service, team lead, aom for hotel., India
$12 /hr
7 Years Exp.
0 Followers
I am a graduate with 7 + years of work experience. Started my career with mnc, aol, customer support handling inbound and outbound calls. Then switche...Read More
Shrivinaya Customer Service Officer, India
$3 /hr
8 Years Exp.
0 Followers
I am a graduate engineer having work experience of 8 years in the field of Customer support , sales support and inside sales jobs in semiconductor ind...Read More
Jhanielle B.Data Specialist, Jamaica
/hr
3 Years Exp.
0 Followers
I'm a data specialist with 3 years under my belt. I do data entry, data mining and key word research. I'm all you need for the data aspect o...Read More
Jethro Content Specialist, Customer Support, Philippines
$8 /hr
0 Years Exp.
0 Followers
I am a Nursing graduate. I earned my Bachelor's degree in 2012. From then up until 30 June, I worked in the BPO industry. I developed good Englis...Read More
Mary Jhoanna Allera Customer Service , Philippines
$5 /hr
2 Years Exp.
0 Followers
I have good communication skills and I am doing my best to finish my work on time and give my best shot in everything that I do or any work assigned t...Read More
Data Entry | Email Support | Technical Support | Customer Service | Virtual Assistance | Social Media Management For over 8 years, I have worked with...Read More
Vunae Customer Service Agent , Canada
$8 /hr
3 Years Exp.
0 Followers
I am a super call center agent who has been dealing with customers for over 3+ years, been working with the most difficult customers providing except...Read More
Editha Jean Badayos Operations Trainer , Philippines
$8 /hr
5 Years Exp.
0 Followers
I am a certified Operations Trainer who officially joined the training team 2 years ago. As a trainer, we are responsible in developing customer and t...Read More
Paula Bianca Customer service, Philippines
$16 /hr
0 Years Exp.
0 Followers
I am a beginner so i do not have any experienced skills. But i am eager to learn and a fast learner
April Ryjen Customer Support & Admin, Philippines
$6 /hr
1 Years Exp.
0 Followers
I am a certified Customer Support (Email, Live Chat, and Phone) to field questions from customers. I am fluent English speaker and an excellent readin...Read More
Sunny Varma Customer Support Executive, India
$15 /hr
3 Years Exp.
0 Followers
I hereby kindly request you again to please consider me for the job. As, I think of myself to be very eligible for any customer support job, having pa...Read More
I am a graduate with 10 years of work experience in different fields like Data entry, Medical Transcription, Captcha, Customer Support and also have e...Read More
Noel S.Quality Assurance Specialist , United States
$8 /hr
3 Years Exp.
0 Followers
I am a certified Quality Assurance specialist , with a mastery of customer service certificate. I have over 4+ in the customer service and BPO managem...Read More
Alex Watson Administrator , Canada
$4 /hr
3 Years Exp.
0 Followers
I have been a network admin for the past 2 years, I have experience in customer care and services. I also have experience in many other fields.
Faith A.Research moderator, Kenya
/hr
2 Years Exp.
0 Followers
I do online jobs related to transcription, data entry, typing, customer support, Ms packages like Word
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Skills related to Customer Support

Articles Related To Customer Support


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or services, and they are often the only communication a customer has with a company.

 

To become a customer service representative, you need to be an excellent communicator. You should have the ability to converse with anyone since customer service representatives talk to multiple people throughout the day. There is no educational requirement needed to become a customer service representative, but a high school diploma and previous work experience are often preferred. Becoming a customer service representative is also a great entry-level job.

 

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

 

Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

 

General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

 

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

 

Important Qualities for Customer Service Representatives

  1. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them.
  2. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner.
  3. Interpersonal skills. Representatives should be able to create positive interactions with customers.
  4. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them.
  5. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
  6. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

Articles Related To Customer Support


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Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

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In almost every industry, customer service agentsact as intermediaries between companies and customers. They answer questions and resolve issues with a company's products or s...

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