Hire the best
Live Chat Operators

Top 31 Live Chat Operators on 22 Aug 2019 on Toogit. Live Chat Operators on Toogit are highly skilled and talented. Hiring Live Chat Operators on Toogit is quite affordable as compared to a full-time employee and you can save upto 50% in business cost by hiring Live Chat Operators on Toogit. Hiring Live Chat Operators on Toogit is 100% safe as the money is released to the Freelancer only after you are 100% satisfied with the work.

Get Started

Explore Toogit’s top Live Chat Operators

 
 
 
Sikander Z.Sikander, Pakistan
$20 /hr
2 Years Exp.
0 Followers
I'm a sqa testing engineer and a front-end developer. I also have experience in CSR and chat support.
Revengers G.Customer Service, Pakistan
$5 /hr
0 Years Exp.
0 Followers
I’ve worked as a Customer Support Representative in a call center for FoodPanda for 3 months. I’ve no else work experience. Regards
Vishal Chat Support Executive, India
$2 /hr
0 Years Exp.
0 Followers
I am doing my Graduation in Medicine and would like to work as chat support executive in my part time.
As any other individual in my position would like to say that I want to thrive and be the best and whatnot, I would like to consider to be more realis...Read More
If you’re searching for someone who is self-motivated and has the skills and experience needed to get the job done right the first time, please do not...Read More
Divya M R.Senior Analyst, India
$9 /hr
1 Years Exp.
0 Followers
I have been working as customer support agent dealing with technical issues for computers, printers and also as live chat assistant . I have a typing...Read More
Fritz Andrew A.Customer Service Relations, Philippines
$4 /hr
2 Years Exp.
0 Followers
I want to pursue opportunities which will allow me to grow professionally, while effectively utilizing my versatile skill which is set to help promoti...Read More
Andrew J.Operation Leader, India
$10 /hr
5 Years Exp.
0 Followers
I have been Working In BPO Industries for more than 5 years. Also Consulting Web Marketing and App Developing Companies as a Business Developer in bet...Read More
Peter I.T. and Customer Support Professional , Jamaica
$9 /hr
8 Years Exp.
0 Followers
Cisco Certified I.T. Technician with 7 years Customer and Technical Support experience. I am more than capable to complete tasks given to me in a prof...Read More
Kamar H.Customer support expert, Jamaica
$10 /hr
7 Years Exp.
0 Followers
I am a dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success, over 10 years in fast...Read More
Sheetu P.Virtual Assistant, India
$16 /hr
7 Years Exp.
0 Followers
I am writing to apply for the position of Virtual Assistant with Synergy Systems. I possess seven years of experience as a virtual assistant and enjoy...Read More
Nikhil B.Analyst, India
$14 /hr
7 Years Exp.
0 Followers
Experienced Analyst with a demonstrated history of working in the Market Research and 6+ years of experience WebChat industry. Skilled in Customer Rel...Read More
Jennifer Customer Service, Philippines
$3 /hr
3 Years Exp.
0 Followers
I work as customer service for 1 year in eBay account. I usually cater to clients who have a problem with their orders, shipment, sellers and buyers...Read More
Joseph A.Virtual Assistant, IT Support, Data Entry, Philippines
$5 /hr
7 Years Exp.
0 Followers
1.) I worked for a well-known English-editing company for more than six years. I was a senior mailbox monitor, an admin assistant, and an IT staff (mu...Read More
Melchor F.Team Lead, Coach, Customer Support Specialist, Mexico
$8 /hr
10 Years Exp.
0 Followers
I have 9 years + working experience providing excellent customer support via phone, email and chat. I have worked with various campaigns like US based...Read More
Joakim CUSTOMER SUPPORT SPECIALIST, Kenya
$3 /hr
11 Years Exp.
0 Followers
I am a professional Business Information Technology expert. I have been giving information technology services and consultation through live chat and...Read More
Lanie Professional Customer Service Associate, Philippines
$4 /hr
16 Years Exp.
0 Followers
I am a highly experienced Customer Service Associate. I have handled Phone , Email and Live Chat support. I have advanced knowledge in proper manageme...Read More
Usman J.Packaging Expert, Pakistan
$10 /hr
3 Years Exp.
0 Followers
As an customer services I have more than 2 years experience in US/Canada...more specific to Packaging related customers.but overall an mix of everythi...Read More
Rashid A.Computer Engineer and IT specialist, Kenya
$12 /hr
6 Years Exp.
0 Followers
A 22 year Old Tech Enthusiast, who has been in In The Computer Field for many Years. Currently studying Diploma in Computer Engineering Level 4 from A...Read More
Serd Neysel Troy Jalbuena Customer Service Associate, Philippines
$6 /hr
6 Years Exp.
0 Followers
I am a certified Customer Service Associate with 2 years BPO experience. Other competencies include content writing, chat support and retail sales.
Shamoy 5 years in Customer service , Jamaica
$10 /hr
7 Years Exp.
0 Followers
Hi, my name is Shamoy I am a highly motivated person with a kind hearted soul that loves what I do and do it the best.. I have done customer service i...Read More
Michael John G.Associate Manager, Philippines
$4 /hr
7 Years Exp.
2 Followers
I have 7 years experience in customer service. I was a chat support agent for 4 years and 3 years as an associate manager handling a team of chat agen...Read More
Talha customer support representative, Pakistan
$10 /hr
0 Years Exp.
0 Followers
iam a certified customer service operator with years of experince
Marl Jester G.Email support non voice, Philippines
$3 /hr
2 Years Exp.
0 Followers
i have a small online esl business and i am willing to work because I do have a lot of spare time. I preffer non voice and emails and I can troublesho...Read More
Vikas Kumar Customer Success specialist, India
$5 /hr
9 Years Exp.
0 Followers
I'm a google certified customer success manager with experience with fortune 500 companies. I'm open to all sort of free lancing work requir...Read More
Nikka Eloisa Gales Nurse Analyst, Philippines
$10 /hr
0 Years Exp.
0 Followers
I am certified IELTS Passer.
Arthur Photo/Video editor, Philippines
$16 /hr
2 Years Exp.
0 Followers
Hi, Arthur here Iv'e been editing photos and videos as a hobby for over 5 years now, I can create video or photo advertisements and i could als...Read More
Arcealito V.Customer service agent, Philippines
$5 /hr
6 Years Exp.
0 Followers
I'm excited and confident with my knowledge, skill, and experience to become your best representative to work for you guys. To begin with, I have...Read More
Mark ESL Teacher, Event Manager, Event Director, Event Host, Philippines
$14 /hr
8 Years Exp.
0 Followers
I am a Licensed Professional English Teacher with 8 years of Teaching experience who also do Event Directing, Organizing, Coordinating and hosting.
To view more profile join Toogit

Get Started
 

How it works

Post a job

Post a Job

List your project requirement with us. Anything you want to get developed or want to add to your business. Toogit connects you to Top freelancers around the world.

Hire

Hire

Invite and interview your preferred talent to get work done. Toogit Instant Connect helps you if you need your project started immediately.

Work

Work

Define Tasks, use Toogit's powerful project management tool, stay updated with real time activity logs

Payment

Pay

Review work, track working hours. Pay freelancers only if you are 100% satisfied with the work done.

Reviews From Our Users

Articles Related To Live Chat


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

Articles Related To Live Chat


14 Customer Service Tips from best customer service teams
14 Customer Service Tips from best customer servic...
Customer Service

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

Read More
Customer Service Representative
Customer Service Representative
Customer Service

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues....

Read More

Other Freelancers In Similar Categories

Oluwatobi A.


I have over 4 years of Customer Service experience (by phone, live cha using zendeskt, email) and had worked i...

Sai


I am having 4 years experience in chat and email support

Lauren A.


I am well versed in computer-related fields and providing technical support via live chat.

Melchor F.


I have 9 years + working experience providing excellent customer support via phone, email and chat. I have wor...

What our users are discussing about Live Chat