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Top 36 Live Chat Operators on 27 May 2019 on Toogit. Live Chat Operators on Toogit are highly skilled and talented. Hiring Live Chat Operators on Toogit is quite affordable as compared to a full-time employee and you can save upto 50% in business cost by hiring Live Chat Operators on Toogit. Hiring Live Chat Operators on Toogit is 100% safe as the money is released to the Freelancer only after you are 100% satisfied with the work.

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Business Analyst/Data Analytics professional with 10+ years of relevant work experience in the arena of Business Analysis, Data Visualization, Data An...Read More
Live Chat Operator Tableau Software CRM Software CallTools Call Center Software Chat Support Agents Insurance Agency Operations Lucid Software Lucidchart ActiveX Data Objects (ADO) Office Administration Sales Copywriting Microsoft Power BI Email Technical Support Customer Acqusition Flowcharts Project Finance Business Mathematics Data Warehousing iReport Social Customer Service Chat and Messaging Qlikview Business Cards Email Tech Support Agents Online Transaction Processing (OLTP) Business Card Design BPO IT Services Product Sourcing Microsoft Office SharePoint Server Google Docs Product Marketing Investigative Reporting Report Business Proposal Writing Product Development Email Support Reports Customer Development Business Process Management (BPM) Report Writing Email Marketing Consultants Social Media Training Custom Insight Employee Engagement Survey Business Activity Monitoring email marketing Business Development Analysts Six Sigma Sales Management Budgeting & Forecasting Business Process Reengineering Microsoft Power BI Data Visualization Budget Management Personal Budgeting HR Policies Healthcare Information Technology Business Planning Analysts Financial Reporting Transact-SQL Insurance Consulting Sales Evolus Pencil Business Intelligence Stakeholder Management Retail Sales Management Data Science & Analytics Proposal Writing Insurance Policy Analysis Zoho CRM Change Management Master Production Schedule Business Valuation Business Continuity Planning Database Management Automation Logistics Management HR Benefits Visual Basic Sales Writing VBA Sales Promotion Business Analysis Macros Access VBA Cold Calling Call Handling Email Handling Word Processing Business Planning Payroll Processing sql Business Process Modeling HTML Email SendGrid Processing 
Sadegeria Watson Online Data Analyst , United States
$5 /hr
4 Years Exp.
0 Followers
I am a certified Business Administrator, with 4 years experience in customer service and Business Operations
Cinderella Macantan Correspondence, Philippines
$3 /hr
5 Years Exp.
0 Followers
I have a year of experience as Customer Service/Technical Support Representative and 4 year experience as a Correspondence Specialist. This includes a...Read More
Sam IT Analyst, India
$5 /hr
10 Years Exp.
0 Followers
I am a Computer science Engineer working as Tech support. I have done support work for windows 7, Windows 10, Lotus notes, Virtual Private Network, Bl...Read More
Reena Social Media Specialist, Singapore
$30 /hr
5 Years Exp.
0 Followers
Hello, thanks for viewing my profile...:) My name is Reena and im so excited to provide support in your projects. I discovered the love for social...Read More
Kamar HallCustomer support executive, Jamaica
$3 /hr
10 Years Exp.
0 Followers
why choose me, 100% Satisfaction and confidentiality guarantee. I’m a proactive Customer Service Assistant . I have experience using live chat soft...Read More
Faizi AnwarCustomer Care Eexecutive, India
$5 /hr
5 Years Exp.
0 Followers
I have 5 years working experience as a customer care executive. For past couple of years I have been working with iEnergizer a Noida based company for...Read More
Rajoelison operator media, Madagascar
$5 /hr
7 Years Exp.
0 Followers
I am a confirmed media operator. I have seven years of experience in this field.
Vikaesh LazarOnline chat support for VAP firm, India
$4 /hr
2 Years Exp.
0 Followers
Try me to know more
Rebecca RothLive Chat Agent, Canada
$14 /hr
0 Years Exp.
0 Followers
I previously worked for The Walt Disney Company on the e-commerce team. I am beyond experienced in customer service, and technical/conflict resolution...Read More
Chantanna Chat Support Agent with HR Skills, United States
$18 /hr
4 Years Exp.
0 Followers
I have years of work from home experience that includes customer service and technical support via phones and chat/email.
Shushana McfarlaneCustomer Service Representative, United States
$18 /hr
1 Years Exp.
0 Followers
I am a certified Customer Service Representative who offers exceptional service to every customer on every interaction. I have over 10 years of experi...Read More
Abhishek HsSenior Customer service officer, India
$7 /hr
9 Years Exp.
0 Followers
"I DON'T NEED EASY, I JUST NEED POSSIBLE!" I've been in the business for 9 years. My experiences has polished me in mastering my m...Read More
Sarath JayandWilling to do whatever it takes., India
$12 /hr
0 Years Exp.
0 Followers
I am a tech enthusiast who has deep knowledge in digital marketing and using software like After Effects, Photoshop, Illustrator, FL Studio etc. I bel...Read More
Sk SirazExpert Customer Service Representative, India
$3 /hr
10 Years Exp.
0 Followers
Siraz is a dedicated, organized and methodical individual. He has a good interpersonal skills, he is an excellent team worker and keen and very willin...Read More
Gaganjot SinghAdministrator Support Executive, India
$5 /hr
2 Years Exp.
0 Followers
My name is Gaganjot Singh, I am working in a Local Company as Customer Support Executive and my task is to answer queries of customers by replying the...Read More
Amit Kumar Mahato L Support Analyst , India
$8 /hr
6 Years Exp.
0 Followers
I am Senior Representive in Concentrix working for client Uber. I have a total of 6 years of experience in customer support industry. I mainly interac...Read More
Durga PatnalaData Analyst, India
$4 /hr
4 Years Exp.
0 Followers
Data analysts translate numbers into plain English Every business collects data, whether it's sales figures, market research, logistics, or trans...Read More
 

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Articles Related To Live Chat


Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.

 

Here are 14 tips from the support documentation of world leaders in providing best customer service. I hope these will help you in improving your customer service.

 

  1. Practice sympathy, Patience, and Consistency: Some of your customers will be full of queries, some just chatty, and others plain mad. You must be ready to handle all of them and provide the same level of service every time.
  2. Good customer Service may be a Continuous Learning process: Every customer is unique and each support situation is totally different. In order to handle surprises, sense a customer’s mood, address new challenges consequently, you've got to be willing to stay learning. Strive to have a deep understanding of your customer’s challenges and still search for better ways to deal with them.
  3. Train customer service agent for understanding product detail: The training and development program must cover all aspects of how to deal with issues, talk to customers, and resolve problems.  Apart from that, your team should believe in and understand your product before they are sent out with the task of pacifying a customer. If your team does not know the product or the service well enough, then they will not have enough knowledge to tackle an issue.
  4. Solving a problem as soon as possible: When customers complain, your team must acknowledge the issue quickly and try to resolve it timely.
  5. Use technology to assist them: Customer support can only be performed accurately if we mix the technology with the humanistic approach.
  6. Add live chat to your website: Live chat can help your customer support team to interact with the customer in depth so that the customer can get resolved his queries easily.
  7. Use customer service templates: It’s important to keep your standards high and your response times low. Don’t waste keyboard strokes for every basic and common question. Build professional templates so you can respond to customer with ease and professionalism.
  8. Maintain a positive attitude: It is very important that your team keep a positive and bright attitude when managing your customers. If you maintain an accommodating and inviting attitude, then you will easily avoid conflicts.
  9. Apologize for any inconvenience: Whatever the issue, and whatever role your company played in the issue, you need to apologize to the customer. If the consumer’s credit card did not work, tell them you’re sorry for their inconvenience or that it happened.
  10. Listen to your customer: One of the simplest ways in which to serve your customer is by listening to them from the beginning. Most customers contact or reach bent on your support team to when they want to convey a message or a problem. Therefore, the first and most important thing you can do is to hear them out completely.
  11. Never say “I don’t know”: When your team represents your business, they need to speak as if the business itself is speaking. So, once an executive says “no”, Customer instantly diminishes the value of your business. “No” isn't an answer. If a customer is facing a difficulty, then your team should try and resolve it, one way or another.
  12. Admit your mistakes: If you mess up, admit it, even if you discover your mistakes before your customers do. Admitting you messed up builds trust and restores your customer’s confidence in your service. It also allows you to control the situation, re-focus the customer’s attention, and fix the problem.
  13. Follow up after a problem is solved: Follow up with your customers to ensure their issues were resolved properly and that they were satisfied with the service. Give them a call, send them an email etc.
  14. Always close conversations correctly: Every conversation you close with a customer should end with you saying “Is there anything else I can do for you today? I’m happy to help!”

 

Everyone should be feeling the customer’s pain points. When your whole company is encouraged to be involved in customer service, knowledge of problems, bugs, and features becomes illuminated for the entire team. There’s no faster way to make improvements that drive your business forward.

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

Articles Related To Live Chat


14 Customer Service Tips from best customer service teams
14 Customer Service Tips from best customer servic...
Customer Service

Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. Here are 14 tips from the s...

Read More
Customer Service Representative
Customer Service Representative
Customer Service

A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues....

Read More

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Lakshmi


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Sadegeria Watso...


I am a certified Business Administrator, with 4 years experience in customer service and Business Operations

Rajoelison


I am a confirmed media operator. I have seven years of experience in this field.

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