Title: Zoho CRM Administrator
Length: Ongoing Project
Hours: 20 hours per week
Based on Experience: $15-$30/hour
Position Summary
The Zoho CRM Administrator will be responsible for user support, implementing system changes based on business requirements and alignment to corporate strategy. The role will focus on Zoho configuration / customization, internal business consulting, and troubleshooting. The ideal candidate will have a balance between the skills of a business analyst and technical capability in Zoho.
Key Responsibilities
- Define and design of enhancements and customization including workflows, reports and dashboards.
- Proactively identify potential issues and plan for resolution
- Assess and problem solve issues as they relate to Zoho and business process.
- Gather and document requirements for changes and new implementations
- Translate business objectives and requirements into system requirements.
- Build formula fields, workflows and custom views
- Support the testing and deployment process for changes to Zoho.
- Prepare training materials and conduct training for the end users
- Communicate system changes
- User account creation and management
- Maintain data quality through updates and automation
- Build and maintain custom reports with multiple objects.
- Complete regular internal audits and security checks and prepare for upgrades.
Required Experience and Qualifications
- Minimum 3 years CRM work experience
- Minimum 1 years' experience in a Zoho Administrator capacity
- Proven ability to design and implement new processes.
- Strong understanding of CRM best practices and Zoho functionality
- Proven business process acumen
- Demonstrated strong written and verbal communication skills
- Experience translating business needs into technical requirements
- Collaborate across multiple teams
About the recuiterMember since May 20, 2018 Pallavi Mali
from Sonora, Mexico