April Rose M.
Chat support agent, customer service agent
Philippines | Asia/Manila (USD)
$6/hr
Full-time : 30+ hrs/week
Full-time : 30+ hrs/week
0, Followers
ABOUT ME
Hi, My name is April and I'm an expert of providing customer service over the phone, live chats and email. I worked one of the biggest BPO industry Convergys.Ph for 3 years and 2 months, handled 3 different accounts; The Citi Bank retail account, Walmart.com and Sprint e-chart, related to billing issues, process payments and also I have an experienced work from home VA's for a year, Live Chat customer service and email support, track orders, process refund or replacement. Resolved customers issue with their orders and ending our conversation that customer feel 100% of full satisfaction with the resolution provided.