Highly motivated and dedicated to work. When I was in college I was a working student to prove that I can do things to whatever I truly desire. I finished my college degree in Business Administration. I'm so exposed to BPO industry (customer service, sales, technical rep, Collection specialist and sales ) also engaged for a few works as a VA, ESL teacher and back office works. I have a pleasant demeanor, excellent phone voice, and enjoy interacting with the customer. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner. My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions. I have been complimented by past supervisors for handling stressful situations effectively. I believe you will find my knowledge of customer service methods / VA and exceptional communication skills to be a perfect fit for the needs of the company. I am also proficient in Microsoft Office database and web-based applications such as Outlook, Excel, and Word, and would make a valuable addition to your team.