Rakibul I.

ABOUT ME

I am Rakibul Islam and I specialise in customer service. With my experience, expertise and skills, I am committed to improving customer satisfaction. You can look forward to clear and effective communication as well as optimal order fulfilment on my part. I am committed to providing services that are both efficient and accurate. My aim is to always provide you with the highest standard of support based on the valuable experience I have gained throughout my career. I have worked for several German, British and Swedish e-commerce companies. There I work as Customer Support & VA for e-commerce customer service. My responsibilities include customer support for Shopify shops, email and social media support as well as managing disputes with PayPal, Stripe and Klarna. I have 3 years of experience in e-commerce customer service. I am looking forward to better opportunities and new experiences.

SKILLS

EMPLOYMENT HISTORY OUTSIDE OF TOOGIT

Chargeback Manager

Cheer Motion - Jan, 2021 to Dec, 2022, Germany

Customer Support & VA

Happy commerce Limited - Oct, 2021 to present, Germany

Customer Service Agent

Pupsdream - Dec, 2022 to present, United Kingdom

Customer Service Agent

Hundeliebling - Oct, 2021 to present, Germany

Customer Service Manager

Schlafhimmel - May, 2023 to Jan, 2024, Germany

Customer Service Agent

Wahrekatzenliebe - Oct, 2021 to present, Germany

EDUCATION HISTORY

Bachelor of Computer Science, Computer Science

(2014 - 2019) Brac University