Country: India | Asia/Kolkata
Availability: Full-time : 30+ hrs/week
Member since: Nov 3, 2018
Provided Salesforce, Lightning, Einstein/Wave Analytics architecture and administration including advanced configuration such as flow, Process builders and approval processes.
Worked on all aspects of Salesforce, Lightning and Einstein/Wave Analytics architecture and custom configu-ration and technical/functional capabilities, including changes and potential system implications. Project management methodology Agile/Kanban.
Developed salesforce.com user training materials and provided day-to-day end-user support;
Assist users/proactive best practices to enhance/increase knowledge of Salesforce Classic w/Lightning Experi-ence.
Provided operational support including user and security management, hierarchies, roles, lead import and management and view creation.
Built and managed dashboards in SFDC and Wave, views, reports in Salesforce standard and custom objects
Expert /administrator for all existing sales pipeline reports, campaigns, opportunities and dashboards.
Established and implemented best practices with regards to system maintenance, configuration, develop-ment, testing, and data integrity.
Created POC, R&D for the MNC organizations.
Worked on 7 successful RFP.
Managed writing/reporting/presentation of the rollout of account opening and maintenance functions to front office
Conducted Refresh process by reviewing client data and incorporating new regulatory requirements into pro-cess
Drafted updates to the Client Onboarding Procedures
Created and produced quarterly reports for Management on performance metrics
Documented, translated and communicated pain points and requirements gathering for IT to Business, Legal and Compliance and vise versa
Nov, 2017 to Aug, 2018