Email support

Posted At: Aug 20, 2021, from Kenya

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  • Cost$1,068.62
  • Delivery Time30 days
  • Delivery DateMay 29, 2024
  • Feedbacks0
Customer Service Representative
FromKenyaMember SinceAug 17, 2021
Contact Seller

About This Service

I am a perfect fit in Email response handling. I have dealt with customers remotely, mostly via email through various communication platforms such as Outlook, Hubspot, Netsuite, and Zendesk. I have in the past closed over 50 tickets and solved 90% of their concerns.

I have perfect skills in managing Amazon, Shopify, and Etsy stores.

You can consider me for the following and any other roles that you want to be handled.

• Handling Customer complaints professionally.

• Assisting with placement of orders, refunds, and replacements.

• Advising on the companies information.

• Identifying and Escalating cases.

• Placing or canceling orders.

• Answering questions about warranties.

• Suggesting solutions when a product malfunctions.

• Tracking orders and recording the ticket numbers.

• Handling product recalls.

• Handling royalty rebates.

My key skills,

• Microsoft office and G suite

• Operating systems such as Windows and MacBook.

• Spreadsheets such as Excel and Google spreadsheets.

• Presentation software such as PowerPoint.

• Communication and collaboration tools like Zoom, Skype, Slack, Microsoft Teams, Sharepoint, etc.

• Graphic design using software such as Adobe Photoshop.

• Video editing using software like Filmora and OBS.

• CRM software such as Oracle, Netsuite, Hubspot, Zendesk, and Zoho.

• HTML & CSS and JavaScript.

• Amazon,Etsy, and Shopify store skills.

• Social media. (Facebook, Instagram, Twitter, WhatsApp, and Linkedin.)

What seller need from the Buyer to get started?

Communicate on my Toogit chat so that we can discuss my service.

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