About This Service
· Developing and maintaining working relationships with new and existing clients.
· Meeting with clients to understand their business objectives and requirements for a project.
· Assessing technical solutions and ensuring they will deliver the client’s business
objectives.
· Ensuring client projects are successfully delivered on time and within budget.
· Establishing new project opportunities.
· Monitoring updates within the publishing industry including changes to business models and technology.
· Handle Effectively manage large amounts of incoming calls
· Resolves Customers service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Provide accurate, valid and complete information by using the right methods with the right tools.
· Identify and assess customers’ needs to achieve satisfaction with their concerns.
· Record details of customer contacts and actions taken
· Follow communication procedures, guidelines and policies.
· Assist customers concerns and queries through social media sites like Facebook, Twitter and Instagram.