Providing satisfactory customer service

Posted At: Feb 5, 2020, from Philippines

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  • Cost$13.92
  • Delivery Time7 days
  • Delivery DateMay 04, 2024
  • Feedbacks0
Customer Support Specialist
FromPhilippinesMember SinceFeb 5, 2020
Contact Seller

About This Service

· Developing and maintaining working relationships with new and existing clients.

· Meeting with clients to understand their business objectives and requirements for a project.

· Assessing technical solutions and ensuring they will deliver the client’s business

objectives.

· Ensuring client projects are successfully delivered on time and within budget.

· Establishing new project opportunities.

· Monitoring updates within the publishing industry including changes to business models and technology.

· Handle Effectively manage large amounts of incoming calls

· Resolves Customers service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

· Provide accurate, valid and complete information by using the right methods with the right tools.

· Identify and assess customers’ needs to achieve satisfaction with their concerns.

· Record details of customer contacts and actions taken

· Follow communication procedures, guidelines and policies.

· Assist customers concerns and queries through social media sites like Facebook, Twitter and Instagram.

What seller need from the Buyer to get started?

I would like to know more about the job description, the deadline and I would like to know more on what they'll expect from me for specific posting/job.

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