About This Service
*Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
*Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
*Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
*Training experienced employees on new or updated call center procedures to improve their performance.
*Observing the daily operations of call center employees and identifying any areas of improvement.
*Liaising with team leaders and managers to conduct on-the-job coaching.
*Measuring the effectiveness of training sessions and preparing individual or team progress reports.
*Creating and managing the training budget.
*Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
What seller need from the Buyer to get started?
*Training Virtual Platforms (If Subscription is needed)
*Onboarding and T3 Sessions
*Client Specific Training Curriculum and Materials
*If no materials, I can create a content for an additional price