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Top 30 Zendesk Freelancers on 21 Oct 2019 on Toogit. Zendesk Freelancers on Toogit are highly skilled and talented. Hiring Zendesk Freelancers on Toogit is quite affordable as compared to a full-time employee and you can save upto 50% in business cost by hiring Zendesk Freelancers on Toogit. Hiring Zendesk Freelancers on Toogit is 100% safe as the money is released to the Freelancer only after you are 100% satisfied with the work.

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Explore Toogit’s top Zendesk Freelancers

 
 
 
Over the last 11 years, I have developed wide range of websites using Wordpress, Magento, Cakephp, Zend, Prestashop and Codeigniter for many businesse...Read More
I have been in the BPO industry for almost 3 years now, Working with Telecom service company in the United States. I worked as a customer service rep...Read More
Paul Jordan U.Customer Service Specialist, Philippines
$15 /hr
13 Years Exp.
0 Followers
I have 13 years of Customer Service experience through phone, email and chat. I am capable of working independently and develop processes to make t...Read More
Joseph Game Support Specialist, Philippines
$3 /hr
3 Years Exp.
0 Followers
I am a graduate of Bachelor of science and Information Technology. I took an OJT training as an IT Field Engineer for 3 months and i have a 6 months j...Read More
I have 6 years of experience as a Customer support representative and executive sales representative with a demonstrated history of working in the fin...Read More
Joy Chris Technical Support Professional, Philippines
$15 /hr
7 Years Exp.
0 Followers
A motivated Information Technology professional with 6 years of work experience specializing in Technical Support for multiple software brands handlin...Read More
Froi M.Customer Service Advisor, Philippines
$8 /hr
0 Years Exp.
0 Followers
An organised, results-oriented Customer Service Professional with 8 years experience. Possesses outstanding communication and analytical skills; compe...Read More
Richard N.Software Engineering Analyst, Philippines
$22 /hr
2 Years Exp.
0 Followers
I have worked as a Software Engineering Analyst that handles development and support to an aviation travel system for an American multinational techno...Read More
Khadija A.PHP Developer, Pakistan
$15 /hr
10 Years Exp.
0 Followers
• A result-oriented professional with over 6 years’ experience in application development & enhancement, service delivery and 3 years experience...Read More
Paulina Customer Service Agent - Email, Philippines
$15 /hr
4 Years Exp.
0 Followers
I am a Customer Service Agent that has 5 year experience in handling emails, chat and social media channels. I have worked with a Transportation pl...Read More
Ambient Infotech Full Stack Developer, United Arab Emirates
$15 /hr
7 Years Exp.
0 Followers
Innovative optimized solution seeker. Excited to be in the deployment phase of my new career as a Full Stack Developer. I am ambitious, adventurous, a...Read More
Youssef A.CUSTOMER SERVICE / DATA ENTRY, Morocco
$15 /hr
7 Years Exp.
0 Followers
Hello, I am Amaador Youssef, Currently Safety and Security Partner at APM Terminals (Transshipment, import & export), I’m a designer and visual...Read More
Michelle Ann N.Part Time Freelancer, Philippines
/hr
7 Years Exp.
0 Followers
Looking for a job that will utilize and enhance my capabilities. Willing to work as a part time employee.
Easy L.Customer Support Executive/VA, India
$20 /hr
5 Years Exp.
0 Followers
I have 5 years of experience in Customer Service and Technical support. I can provide e-mail, ticket and phone support and will do everything I ca...Read More
Barvilyn L.Experienced VA, CSR / Seasoned Telemarketer, Philippines
$7 /hr
8 Years Exp.
0 Followers
I think I'm a perfect fit for this position! I have a 4-year-experience as a Virtual Assistant and Customer Service and 4-year-experience in Tele...Read More
I am a customer advocate with overall 6 years experience in customer service support. I have 3 years experience in health insurance account and more t...Read More
Kazcel Gionaffer C.Customer Service Representative, Philippines
$10 /hr
3 Years Exp.
0 Followers
Team Lead with almost 1 year experience/ almost 3 years in BPO industry. Areas of expertise include Shopify/Zendesk tools, and Team leadership. Great...Read More
Merven Cenabre Virtual Assistant, Philippines
$4 /hr
4 Years Exp.
0 Followers
Here are my skills: - more than 5 years experience in Customer Service - more than 3 years experience in Zendesk and other CRM applications - more...Read More
Camille Joy F.Virtual Assistant, Philippines
$10 /hr
0 Years Exp.
0 Followers
Virtual Assistant Excellent Zendesk Knowledge Knows how to use Quickbooks Fast Learner
An achievement-driven customer service representative with years of experience in successfully, prioritizing and completing tasks to meet client needs...Read More
Maricar Customer Service Representative, Colombia
$3 /hr
2 Years Exp.
0 Followers
I am an E-commerce Customer Service Representative for two years. I know how to process customer orders, returns/refunds, General questions, technical...Read More
Rabia M.Virtual Assistant, Pakistan
$5 /hr
0 Years Exp.
0 Followers
I am Customer Support Specialist/ Virtual Assistant who helps employer and end user to achieve their customer satisfaction and regular tasks. Before...Read More
Rich-wilson Email and Chat Support Specialist, Philippines
$3 /hr
3 Years Exp.
0 Followers
As a Customer Support Specialist, I am responsible for providing satisfaction and support not just to the customers but also to the company. I have a...Read More
Shakeedah Lee Customer Service Manager, Jamaica
$8 /hr
3 Years Exp.
0 Followers
I have over 3 years of experience doing both sales and customer service. I have done chat support and am currently 66 words per minute. I was the lead...Read More
Hi there, I am a Technical Support and Customer Support Representative who specialize in Chat, Email, Remote access and Phone Support. I have a nin...Read More
Nadz G.Email/Chat Support, Philippines
$10 /hr
1 Years Exp.
0 Followers
I'm an Information Systems graduate. I already have work experiences with layout designing and email support. I have basic knowledge in Adobe...Read More
Geoffrey A.Customer Service Rockstar, Philippines
$6 /hr
1 Years Exp.
0 Followers
With the current advancement of technology with regards to work perspective, it is essential to possess the rightful skills for an individual to quali...Read More
Cielo Customer Support, Philippines
$7 /hr
10 Years Exp.
0 Followers
Resourceful and efficient Customer Care Representative ​with over 10 years of experience in customer service including technical support. Consistently...Read More
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Articles Related To Zendesk


A customer service representative talk to customers on behalf of companies and businesses. They answer customer queries, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or needs to change their order, the customer service representative walks them through the correct steps. Customer service representatives will also provide additional sales or products, or sell products or services directly.

 

What Customer Service Representatives do?

Customer service representatives typically do the following:

 

  • Listen to customer’s questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customer’s questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

 

How to define your Customer service project?

Your job description is the 1st touch point between your company and your new hire. With millions of people looking for jobs on so every month, an excellent description will assist you attract the most qualified candidates to your open position. To urge you started, here are some tips for making an efficient description.

 

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

 

Basic of customer service project description are as follow:

  1. State a brief one to two sentence overview of the project objectives.
  2. State this in one sentence so the professional understands how the work fits into the bigger picture.
  3. Be specific with requirements, such as specific software knowledge, typing speed, and language fluency.
  4. Enter a start and end date. Most independent contractor projects are project based and/or short-term. If you’re unsure of the end date, or if the work may be ongoing, you may need to consult your HR partner or other advisor to verify the worker’s classification.
  5. Independent contractor work is often paid at a fixed price. When paying hourly, you may want to specify the maximum number of hours for the project if any.

 

Sample:

We need an experience agent for a ten month project, expected to require 25 hours/week of services, from [start date] to [end date]. We’re launching a multimedia campaign that’s expected to dramatically spike call volume. You’ll work from your own location to handle product calls, take orders, and process payments.

Skill Requirements:

  • Knowledge of Zendesk and Salesforce software
  • Expertise in providing customer service via phone and live chat
  • Fluent in English and Spanish
  • Handle 10-15 calls per hour
  • Ability to upsell and cross-sell products on the phone
  • Basic knowledge of Microsoft Excel

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