Mianne Aubrey D.

ABOUT ME

I have worked different roles but all required administration skills. I am a good team player with teaching and administration experience. I graduated High School in the Philippines and studied at a University for two years before moving to England and coming back home. I am currently in a Full Time Job as a Technical Support for a famous Search Engine. I support their newly acquired Home and Security hardware and is fully knowledgeable about the troubleshooting customer’s concern. I worked for a BPO company that is thoroughly known in the Technical world. I handle account security as well as the billing department and technical support. I started working for this specific company late August. Before working for this specific company, I worked for another BPO company, specifically in the financial account, as a Customer Service Representative. I recently worked at a food manufacturing company, which manufactures different kinds of flatbreads, in the UK as an HR Assistant. Though it may be short, I was able to learn and assist my manager with her tasks, such as taking interviews, creating employee profiles, and proofreading the policies that the employees needed to follow. Before that, I worked at a pharmaceutical company and was initially a receptionist for one of the three sites in the United Kingdom. After several weeks, I was promoted to Head Receptionist and Cleaner Supervisor. I was overseeing three receptions, which was made up of four receptionists including myself and another receptionist at the same site, and the cleaners, which was made up of six cleaners. I made sure that all three receptions worked in a somewhat uniformed manner, as the three sites functions differently, and solved previous issues and issues raised whilst I was employed there. I made a pathway to make sure that all inbound and outbound parcels are received and delivered and that the concerned person(s) are updated on the progress of the parcel. I was responsible for making sure that the stocks that are needed by the Higher Management (such as utensils, water bottles, etc) are ordered and received complete and on time. We take a large volume of calls daily which varies from requesting to be transferred to an internal or external number locally or internationally, to taking Pharmacovigilance calls (PHV calls). I organize the CEO’s visitors/investors transportation and their accommodation. I received a lot of email requesting for administrative duties and composing letters to our suppliers. I also assisted the Quality Assurance Department with their administration tasks such as scanning, stamping, compiling, and filing. There are also documents that are sent to me via the emails that requests for the Quality Person’s signature. As Single-Point-of-Access Administrators, we did not just take calls but collate information accurately as well to be recorded into the patient’s records. I had also compiled nine months’ worth of information and had filed them and put them into a database that I had created. There were also other administration duties that were tasked to me like ordering stocks and composing emails and letters to our suppliers. I have good communication skills, both written and verbal English and Filipino, and good telephone manners. I had to talk to elderly people most of the time and had to make sure that the other person at the other end of the line could understand clearly what I was trying to say. There were instances wherein the patient is of difficulty in hearing and the need to skirt around the topic and had to explain in detail what the process was. We received all inbound and outbound calls and had to redirect them to the service required and transferred their calls via the switchboard. I have good computer skills and am very proficient in using Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Microsoft Outlook. I can use both Windows and Macintosh Operating Systems. I studied different programming software and languages from High School and took Information Systems as a major in University. My typing speed as of July 2017 is 67 words per minute with 97.1% accuracy. As a Single-Point-of-Access Administrator and a Virtual Assistant, I had to type quickly and accurately all the information I have gathered. I also have good organizational skills. With my previous job, there were always training sessions, which contained about 30 or more people, and meetings almost every single day. I had to make sure that the reception is still running smoothly whilst making sure that the visitor’s and the management’s needs and requirements are fulfilled. I had organized a three-hour symposium during my first year in University. It had about 100 pax with three politicians who explained a huge political matter, that was widely discussed in the Philippines during that time, to the student body. I take ownership of the tasks that I had started and had assigned to. I also have good leadership skills. Being the Head Receptionist and Cleaner Supervisor, I made sure that issues raised concerning reception and the cleanliness of the premises of the company is solved at the same week it has been raised to me. I was assigned to be the Head Chef of our Entrepreneurial Immersion Program at the last year of my High School Education. I took ownership of the tasks that were related to the assignment, like shopping for ingredients, making sure that the Health and Safety Guidelines that were provided by the school is being followed, among many other things. I believe that I will be an asset to the company as I can easily adapt to my work environment and have been working under pressure and tight deadlines. I am a passionate employee who gives more than what is asked for. I can use my own initiative and be able to display my abilities when the necessity arises. I am willing to learn anything that would help me fit the job vacancy perfectly. I look forward to hearing from you soon and thank you for your kind consideration. Yours faithfully, Mianne Aubrey Delos Reyes

SKILLS