About This Service
I am a professional eCommerce virtual assistant specialist with 10 years of work experience. Trusted and efficient eCommerce specialist handling effectively the different eCommerce stores and projects. Successfully managing; Amazon, eBay, Shopify, Teespring, Ali Express, Alibaba, and Etsy wish online stores. Especially help with inventory management and Manage the daily store operations, both the project and team workflow while helping to do what it needs to do in expanding the business. Furthermore, I have a comprehensive knowledge of product research tools such as; Jungle Scout, Keyword Inspectors, and helium10.
I hope that I will be the best fit to achieve your daily tasks accordingly. Kindly contact me to discuss more about myself and the job duties.
I am available from 8 am to 8 pm GMT. And I acknowledge that I use email, Skype, Zoom, and Hangouts to communicate.
List of Skills and Expertise Below:
-update online store products on selling platforms such as Amazon, eBay, Shopify or Bigcommerce
-update the pricing information
-ensure customer satisfaction
-manage returns and exchanges
-process orders
-manage promotions
-take care of your finances
Order and Shipment Processing:
-compiling the orders,
-order entry,
-updating orders with order tracking,
-sending your customers’ invoices to shipping companies etc.
Inventory and Stock Management Tasks:
-check inventory to ensure that you always have the right amount of it available to your customers,
-add new inventory,
-update existing product lists,
-manage product categories,
-manage repetitive barcode and label downloading tasks,
-correct any existing errors and ensuring all the live information on your website is updated and reliable.
-update your online store website with the latest stock information,
-keep track of order times,
-recommend restocking when the stock gets low.
Managing Returns and Exchanges:
-superb communication skills (especially perfect written English),
-expertise in Customer Service so that they know how to resolve disputes with unhappy and irate customers,
-a bit of organization,
-attention to detail
Customer Service Tasks for eCommerce:
-quickly respond to your customer queries via different channels,
-handle dissatisfied customers’ complaints when their orders are lost or when they get wrong products and the like,
-pacify irate customers and handle aggressive and other types of truly difficult customers,
-engage with prospective and existing customers on social media,
-respond to your customers’ positive and negative reviews and comments with tact,
Maintaining Online Store Website:
-update the pricing information on your product pages,
-change or update the description of your services,
-add new or remove old products form your product lists,
-find and replace any broken links on your website,
-ensure the copyright information on your website is updated,
-find, include, format, modify and attribute product and all the other images on your website,
-optimize your website to make the pages load quickly
-take care of server issues to make sure your website always runs smoothly to avoid unpleasant customer experiences.
Market Research:
-product research,
-keyword research,
-target customer research,
-competitor research.
Online Marketing Tasks:
-managing your various social media accounts and ensuring your strong presence there,
-scheduling your social media posts and blog content,
-engaging with your audience on various online platforms,
-building online communities to promote your business (e.g. creating, moderating, and managing a Facebook group),
-tracking how your posts influence the audience and finding room for improvement,
-creating an email marketing campaign for your business to convert readers into customers and track results.
Digital Marketing Skills:
-Digital marketing campaign creation and execution
-Online marketing tools and platforms
-Social media channels
-Website analytics and development
-Lead generation/qualification
-Budget development/management
-Sales conversions
-Partnership building/management
-Team collaboration and leadership
I hope that I will be the best fit to achieve your daily tasks accordingly. Kindly contact me to discuss more about myself and the job duties.
